Incident Response

When a monitor detects an outage, an “incident” is created. This guide explains the incident flow and how to respond.

1. Detection: after 5 consecutive failed checks, an incident is created automatically and your notification channels are notified (a single failure never notifies)
2. Acknowledge (optional): pressing “Acknowledge” sets the status to acknowledged, signaling to your team that someone is on it
3. Resolution: when the monitor recovers, the incident is resolved automatically and a recovery notification is sent. You can also resolve manually

If the monitor remains down after a manual resolution, the consecutive-down count restarts from zero. A new incident is created and notifications are sent after 5 more consecutive failures.

See the monitoring lifecycle for the exact detection rules.

The “Incidents” tab on the service detail screen (click a service card) lists that service’s incidents.

Status	Meaning
Ongoing (red)	Outage in progress
Acknowledged	Someone is handling it
Resolved	Recovered

You can record incidents independently of automatic detection — useful for user-reported outages or components outside monitoring that should appear on your status page.

1. On the service detail’s “Incidents” tab, press “Create incident”
2. Enter a title and register (it gets a “Manual” badge)
3. Press “Resolve” once handled

Manual incidents stay open until resolved manually, and only manual incidents can be deleted.

When a check cannot be evaluated — as opposed to failing — a warning incident (severity warning) is created, distinct from a normal outage. The current HTTP / TCP / Ping monitors only return up / down, so this state does not occur.

• If a monitor has channels attached directly, team-wide channels are not notified (see notification behavior)
• Rapid down/up cycling triggers flap suppression, pausing notifications (incidents are still recorded)
• During maintenance windows, incident detection itself is suspended
• Check the integrations settings for unverified (email) or disabled channels